Return & Refund Policy

UR Choice Return & Refund Policy

Thank you for shopping with UR Choice!
We want you to love your purchase, but if something isn’t right, we’re here to help.

1. Returns

We accept returns within [15/30] days of delivery.

To be eligible for a return:

  • Your item must be unused, in the same condition you received it, and in the original packaging.

  • You’ll need to provide a receipt or proof of purchase (order number or confirmation email).

To start a return, please contact us at [your support email].
Once your return is approved, we’ll send you instructions on where to send your item. Items sent back to us without prior approval will not be accepted.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Sale or clearance items

  • Gift cards

  • Personalized or custom-made products

  • Intimate or sanitary goods (e.g., undergarments, swimwear, beauty items)

If you’re unsure whether your item is eligible for return, please contact us before ordering.

3. Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a new purchase for the replacement item.

4. Refunds

Once your return is received and inspected, we’ll notify you if the refund is approved.
If approved, your refund will be processed automatically to your original payment method within 5–10 business days.
Please note:

  • Shipping costs are non-refundable.

  • Customers are responsible for return shipping unless the item is defective or incorrect.

If it’s been more than 10 business days since your refund approval and you haven’t received it, please contact your bank or credit card company first, then reach out to us at [your support email].

5. Damaged, Defective, or Wrong Items

Please inspect your order upon arrival.
If you receive a defective, damaged, or incorrect item, contact us immediately at [your support email] with photos of the issue. We’ll make it right as quickly as possible.

6. Cancellations

Orders can be canceled within 24 hours of purchase for a full refund.
After that, we may not be able to cancel if the order has already been processed or shipped.

7. Contact Us

For any return or refund questions, please contact us:

UR Choice
Email: urchoice@gmail.com
Address: Deans trade center PEW